Terms and ConditionsMade simple.
Explanation of Terms
Booking: Agreement for the provision of a Private Hire service following these Terms and Conditions.
Job: The actual journey in progress or completed as per the Booking.
Company: Takso Ltd, a Taxi & Private Hire licensed operator, acting as the principal of its operations. Registered office: 128 City Road, London, EC1V 2NX. Operating Centre: G45, 1 Dock Road, London, E16 1AH.
Driver: Licensed Private Hire driver operating the Vehicle.
Vehicle: TPH approved and licensed Private Hire Vehicle used for the Booking.
Customer: The person or people making the Booking or traveling in the Vehicle, responsible for payment.
Booker: The person or people who confirmed the Booking details.
Passenger: Person or people traveling in the Vehicle to complete the Booking.
Pick Up Date: The date the Customer requires the minicab Booking to pick them up.
Pick Up Time: The time the Customer requires the minicab to pick them up.
Contact Details: The telephone number of the person traveling in the Vehicle and/or the person booking the journey.
Pick Up Point: The address or location from which the Customer is to be picked up. Multiple pick up points can be specified.
Drop Off Point: The address or location where the Customer wishes to end the service. Multiple drop-off locations are possible.
Quotation: The estimated value of the Booking based on the provided information at the time of booking.
Confirmed: Agreement that all Booking details are correct and the Customer agrees to proceed with the Booking.
Final Price: The total cost of the service, including any additions or surcharges, potentially updated after the Job’s completion.
ASAP Bookings: A Confirmed Booking required as soon as possible, subject to availability.
Pre-Booked Bookings: A Confirmed Booking with a future Pick Up Date and Time, subject to availability.
Photo Identification: A document with the holder’s name and photograph, such as a Driving License or Passport.
Pre-Authorisation: Holding of funds so they cannot be spent, applicable to Pre-Booked bookings with card payment.
Parking Charges: Fees incurred when the Driver parks the Vehicle in a restricted zone.
Drop Off Charge: Fees incurred when the Driver takes the Vehicle into a restricted parking zone.
Flight Number: Identifying number of a timetabled aircraft journey.
Hold Off Time: Requested delay by Customer between the flight landing time and the actual pick-up time.
Cancellation Fee: Fee charged by the Company if the cancellation procedure is not followed.
Waiting Time: Time the Driver waits after the Pick Up Time, with additional charges applied after the free waiting time.
No Show: When the Customer fails to use a confirmed booking, possibly incurring a Cancellation Fee.
Making a Booking
1.1. Customers can confirm a Booking via phone, app, website, or email.
1.2. Accurate information must be provided at the time of Booking, including but not limited to Pick Up Date, Pick Up Time, Pick Up Point, Drop Off Point, and Contact Details. For airport pickups, Flight Number and Hold Off Time are also required.
1.3. Customers may request a confirmation SMS or email. If not requested, default options apply. 1.4. Customers must inform the Company of any special requirements such as traveling with children, animals, luggage, or additional drop-off points.
1.5. The Company can refuse a Booking based on special requirements if not legally required to accommodate them.
1.6. The Company reserves the right to cancel a Booking if undisclosed special requirements are found upon Driver’s arrival.
1.7. The Company will provide a Quotation based on the provided information, and if accepted, the Booking is Confirmed.
1.8. Final Price may differ from the Quotation if new special requirements arise after Confirmation. 1.9. The Company reserves the right to cancel any Booking if suspicious of illegal activities, such as fraud or transporting illegal goods. 1.10. Customers have the opportunity to call the control centre 24/7 for any concerns about live or pre-bookings on 03333356888.
2. Waiting Time
2.1. Each Booking includes a 10-minute free waiting period unless otherwise agreed upon and Confirmed.
2.2. Waiting Time begins:
2.2.1. For ASAP Bookings, once the Driver arrives at the Confirmed Pick Up point.
2.2.2. For Pre-Booked Bookings, at the Confirmed Pick Up Time, assuming the Driver has arrived. 2.2.3. For Airport Pickups, with a 30-minute free waiting period starting from the Hold Off Time.
2.3. Exceeding the free Waiting Time results in an updated Final Price, with an extra charge of £0.50 per minute added.
3. Card Payments – In Vehicle
3.1. Payment for the Booking can be made by Credit or Debit Card to the Driver at the end of the Job.
3.2. Only digital receipts are available; Customers must provide their email for receipt delivery.
3.3. If card payment fails or is declined, the Company may request another payment method.
3.4. In cases of non-payment or fraudulent details, the Company may contact the Police or another appropriate organization, adding a £15 Chargeback Admin fee when claiming the fare.
4. Card Payment – Online
4.1. Payment for the Booking can be made by Credit or Debit Card registered to an online user area on the Mica App or Website.
4.2. Upon Booking Confirmation, the Company will request Pre-Authorisation from the Customer’s card supplier.
4.3. The pending transaction may remain on the account until payment is completed or shortly after Job completion or cancellation.
4.4. If a Booking is canceled and exempt from Cancellation Charges, the Company will request the card supplier to release the Pre-Authorisation, which may take up to 7 working days.
4.5. Receipts will be emailed to the address registered on the user area unless requested otherwise. 4.6. If card payment fails or is declined, the Company may request another payment method or cancel the Booking.
4.7. In cases of non-payment or fraudulent details, the Company may contact the Police or another appropriate organization, adding a £15 Chargeback Admin fee when claiming the fare.
5. Airport Bookings
Airport Bookings are subject to all Clauses in these Terms and Conditions with the following exceptions/additions:
5.1. The Driver will park the Vehicle in the Airport Short Stay Car Park before the agreed Pick Up Time.
5.2. Parking Charges will be added to the Quotation to form the Final Price at the end of the Job.
5.3. Parking Charges reflect the charges of each individual airport.
5.4. For Drop Off Points at an Airport, the Driver will drop at the Airport Drop Off Zone.
5.5. If the Airport charges a Drop Off Fee, it will be added to the Quotation to form the Final Price. 5.6. The Drop Off Fee is set by the Airport.
5.7. The Company is not responsible for the accuracy of information regarding parking or drop off charges displayed on each airport’s website.
5.8. The Customer must provide a correct Flight Number when making the Booking.
5.9. The Company reserves the right to cancel the Booking if an incorrect or no Flight Number is provided when the Booking is Confirmed.
5.10. The Customer must confirm a Hold Off Time for Airport Pick Ups.
5.11. For Airport Pick Ups, the Pick Up Time will be set by the Hold Off Time, and Waiting Time will start from this time.
5.12. If the Flight landing time changes per the “Flight Tracker,” the Company will adjust the Pick Up time accordingly.
5.13. The Company will track the Flight Number using an online flight tracker.
5.14. The Company is not responsible for any loss or damage if the online flight tracker does not correspond to real-life events.
5.15. An additional £25 charge will apply if the Customer requests the Driver to take the M25 to or from any Airport.
6. Cancelling a Booking
6.1. The Customer must give at least three hours’ notice before canceling a booking from any address. Minimum three-hour notice is required for Bookings from any London Airport.
6.2. Longer notice periods are required for journeys picking up outside London. Minimum notice period depends on driving time from Takso Ltd’s location to the pick-up address.
6.3. If the minimum notice is not given, the Company reserves the right to charge a Cancellation Fee up to, but not limited to, the full cost of the job.
6.4. If the minimum notice is not given, the Company reserves the right to charge for any incurred charges, including but not limited to Parking Charges, Waiting Time Charges, Drop Off Charges, etc.
6.5. The Company reserves the right to cancel the Booking if no contact can be made to the Customer on the Contact Details provided when the Booking was Confirmed and the included free Waiting Time has expired. The booking will then be considered a No Show.
6.6. If the Booking is a No Show, the Company reserves the right to charge a Cancellation Fee.
6.7. If the Booking is a No Show, the Company reserves the right to charge for any incurred charges, including but not limited to Parking Charges, Waiting Time Charges, or Drop Off Charges.
6.8. The Company reserves the right to cancel a booking after the free waiting time period expires if continued waiting would cause significant delays to other upcoming bookings.
7. Limitations and Exclusions
7.1. The Company shall not undertake the carriage or delivery of:
7.1.1. Money or securities (whether cash, cheques, bankers drafts, bonds, share certificates, or in any other form), antiques, precious metals, furs, or jewelry (in any form whatsoever) of whatever amount or value.
7.1.2. Any goods or property (of whatsoever nature) of an intrinsic value of more than £100.
7.1.3. Any goods or property of a hazardous, dangerous, inflammable, explosive, or noxious nature, or are illegal to possess under existing English Law, and/or.
7.1.4. Any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.
7.2. The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 7.1.3 and 7.1.4 in such manner as the Company thinks fit if in the Company’s opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.
7.3. Without prejudice to the provisions of clause 7.1 the Company shall not in any event be liable directly or indirectly for:
7.3.1. Consequential loss (whether for loss or profit or otherwise) and/or:
7.3.2. Loss, damage, and/or breakage to china, glass ceramics, or other breakables whether arising from the acts, omissions, or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever.
7.4. Without prejudice to the generality of clauses 7.1 and 7.3 in particular the Company shall not be liable for any loss and/or damage arising directly or indirectly from:
7.4.1. Breakdown, accident, adverse weather conditions, traffic conditions.
7.4.2. Any act or omission on the part of the Customer.
7.4.3. Any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out, or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of a foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority).
7.4.4. Inadequate or inappropriate packaging of goods, or incorrect or inadequate labeling or instructions received from the customer and/or.
7.4.5. The Company being prevented or hindered from delivering the goods or property.
7.5. Without prejudice to the generality and effect of the foregoing provisions of this clause 7 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
7.5.1. £225 or 7.5.2. The intrinsic value of the goods or property comprised in such delivery or courier service.
8. Lost Property
8.1. If a Customer believes they have lost an item in one of our vehicles, they should contact the control centre on 03333356888 as soon as possible.
8.2. All lost property found in vehicles will be retained for a period in accordance with Transport for London’s Private Hire Operator’s legislation.
8.3. The Company will make reasonable efforts to contact the owner of any lost property, if identifiable.
8.4. The Customer may be required to provide adequate identification and a description of the lost item to reclaim their property.
8.5. The Company is not liable for any loss or damage to personal items left in the vehicle, whether found or not.
8.6. The Customer is responsible for any costs incurred in retrieving lost property.